Support
One address, answered by a person. There is no ticket form and no chat widget on this site.
Write to us
Replies within two business days. A person reads every message. If you are reporting a problem, tell us which iPhone and which iOS version you are on, so we can reproduce it faster.
If you are a Beneficiary trying to reach the records someone left you, say so in the subject line and we will move it to the front.
Before you write
- Lost passphrase. Use your Legacy Key. It is the recovery code shown once during setup, and it opens the vault in place of the passphrase.
- Lost both. We are sorry. The records cannot be opened by anyone, including us. That is the trade Eterni makes for being unable to read them.
- Beneficiary access. Start in the app, on the claim screen. We will ask for the certificate and review it within five business days.
- Deleting your account. From Settings in the app. Deletion starts a seven-day grace period, then your keys and encrypted content are removed for good.
- A payment that failed. The vault turns read-only and export stays free. The full timeline is in the Terms of Use.
Billing and subscriptions
Apple bills the subscription and manages it through the App Store. Refunds, cancellations, and payment questions go to Apple, from your Apple ID account settings. We never see your payment details and cannot process a refund ourselves.
Company
ETERNI DIGITAL S.R.L., Șos. Chitilei 242D, Corp 3, Et. 2, Ap. 99, Sector 1, București, Romania. Tax ID (CUI) 55324616 · Trade Register J2026047042001.
Technical and security contact: dev@eterni.eu
